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What that you must know
- A buyer claims that Samsung nonetheless owes them over $35,000 in trade-in credit score.
- The shopper bought 125 Samsung Galaxy S22 Ultras by its enterprise channel for workers with trade-in.
- They’ve obtained $9,713 of trade-in credit score from the second and third order however is claiming to nonetheless be lacking the most important portion of credit score from the primary order.
A buyer buying smartphones by Samsung’s enterprise channel is seemingly lacking greater than $35,000 in trade-in credit score. The shopper says they’re nonetheless owed trade-in credit score for buying greater than 100 telephones.
The difficulty started when the client went to buy 125 Samsung Galaxy S22 Ultras with trade-in for workers by the corporate’s enterprise channel. The shopper complained about their expertise on Reddit (by way of SamMobile), claiming that Samsung owed them $45,593 in trade-in credit score.
The shopper on Reddit broke down their purchases of those telephones, which have been in phases. The primary order for 50 telephones was made on April 15, the second order of fifty telephones on Might 3, and the ultimate third buy for a further 25 telephones was made on June 8.
As time went on, Samsung did present a lot of the trade-in credit score for the second and third orders, though the client calculated that roughly $9,713 was nonetheless lacking from these credit. In accordance with the client, the trade-in credit score from the primary order was by no means obtained. This has left the client with the declare of roughly $45,000 of lacking trade-in credit score.
SamMobile references Samsung’s trade-in coverage, which states that “trade-ins ought to take not than eight enterprise days to be processed and confirmed by way of e mail.” Nevertheless, it has been an extra of two months for the reason that trade-in declare started and the credit score from the primary order had but to come back by.
That mentioned, the Redditor has acknowledged that their bank card firm has closed off two of the disputes and credited $9,713 again to the client. Nevertheless, the primary and largest declare continues to be pending.
Android Central has reached out to Samsung for a remark however didn’t obtain phrase but in time for publication.
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