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What it’s good to know
- Right now, Google introduced that it’ll provide discounted Pixel Watch replacements for customers who injury their gadget out of guarantee.
- It’s unclear what the discounted price for these substitute smartwatches will probably be, and reductions received’t be accessible in any state of affairs.
- Beforehand, out-of-warranty customers needed to pay full value for a substitute, since Google doesn’t provide smartwatch repairs.
If you find yourself damaging your Pixel Watch or Pixel Watch 2, Google will decide to switch your smartwatch slightly than restore it. That implies that in case your smartwatch broke and its guarantee had expired, you would want to primarily pay for a totally new watch. Nevertheless, beginning in the present day, Google introduced that it’ll now provide a reduced price for out-of-warranty smartwatch replacements.
“In case your Pixel Watch is out of guarantee or your declare is not coated, you could possibly buy a substitute on your gadget at a reduced value,” Google wrote in a neighborhood submit on the Google Pixel Watch Assist boards. The corporate notes {that a} substitute won’t include a charging cable or band included.
Proper now, we do not know precisely how a lot a Pixel Watch will value with the out-of-warranty low cost. The usual Pixel Watch guarantee within the U.S. lasts for one yr and is proscribed. So, the discounted replacements apply if the guarantee has expired or if a difficulty is not coated by the guarantee. Google additionally notes that replacements are usually not accessible always, in all areas, or for all of the Pixel Watch fashions.
To entry the discounted substitute pricing, first-generation Pixel Watch house owners can contact the Pixel Watch Buyer Care Group. Pixel Watch 2 customers have the choice of utilizing a self-service, mail-in substitute. They will begin this course of by opening the Google Retailer web site, discovering the Repairs button on the backside of the web page, and following the on-screen prompts to finish the shape.
If they like, Pixel Watch 2 customers nonetheless have the choice of going via the Pixel Watch Buyer Care Group to get assist with a substitute smartwatch.
The assist web page for Pixel Watch replacements has now been up to date to mirror these modifications. The insurance policies for Most well-liked Care and under-warranty replacements are unchanged, however the part for out-of-warranty replacements is new.
As of Dec. 26, 2023 (through the Wayback Machine), the assist doc supplied the next clarification for out-of-warranty replacements: “In case your Pixel Watch is out of guarantee or your declare is not coated, you may get your Pixel Watch changed out of guarantee on the Google Retailer.”
Now, the phrasing has modified to reference the discounted price, as defined above.
Google’s smartest Fitbit to this point
The Pixel Watch 2 is a powerful mix of Fitbit well being options and WearOS smartwatch performance. Google improved just a few issues, like battery life and efficiency, with this yr’s smartwatch. Now, it’s cheaper to switch if you find yourself breaking it.
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