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Members of the Public Relations Affiliation of Uganda(PRAU) have visited Entebbe Worldwide Airport in a bid to benchmark finest practices and the way the Uganda Civil Aviation Authority has dealt with the assorted crises.
Led by their president Tina Wamala, the general public relations practitioners interacted with UCAA’s public affairs division on the way it managed the latest disaster on social media by members of the general public relating to service supply on the nation’s solely worldwide airport.
Talking to the PRAU members, UCAA Public Affairs supervisor, Vianney Luggya informed the group that speaking is essential in managing any disaster.
“Taking motion, speaking constantly and in a well timed method, participating stakeholders, and a submit disaster evaluation of what was executed effectively and what went flawed for higher administration in future are key in managing in disaster,” Luggya mentioned.
Crises
Earlier this yr, the Uganda Civil Aviation Authority was embroiled in a disaster that threatened the roles of a number of officers after members of the general public took to social media to accuse a few of them of extortion.
Many vacationers mentioned they’d been requested as a lot as $1000 to be allowed onto flights whose tickets they already had.
Talking to PRAU members, the UCAA spokesperson mentioned this disaster was dealt with in knowledgeable method that noticed them overcome it.
“One of many key points that helped us cope with it was acknowledging the suggestions, which created empathy. Actually speaking the measures put in place, flexibility in altering ways and getting the mandatory assist from key stakeholders in any respect ranges was additionally necessary in managing this disaster.”
PRAU president, Tina Wamala described the go to to Entebbe Airport as being fruitful to members.
“Our go to has helped members to match communication approaches as a result of as an umbrella physique that brings collectively spokespersons from completely different organizations, studying by means of capability constructing and sharing of experiences with each other is a giant a part of what we do to enhance our numerous sectors,” Wamala mentioned.
The UCAA Supervisor in control of procurement, Godfrey Lutimba Matovu hailed PRAU for visiting and bench-marking with Entebbe Worldwide Airport.
“We’re all the time delighted to obtain delegations from such skilled our bodies as a result of it offers us a chance to share with them what we’re doing and get beneficial suggestions for steady enchancment for the good thing about Ugandans and all of the customers of Entebbe Worldwide Airport,”Lutimba mentioned.
“I commend PRAU for the assorted efforts the affiliation is participating in in the direction of guaranteeing that the general public relations follow is duly recognised as a occupation by means of a invoice that’s presently getting stakeholder enter. That could be a step in the proper course that can defend the professionals, weed out the quacks, and guarantee that you’re held in increased esteem.”
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