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Kotoka Worldwide Airport (KIA) has gained the”Finest Airport by Measurement and Area” on the 2021 Airport Service High quality (ASQ) Awards.
The award is in recognition of the profitable efforts of all stakeholders in offering a superior customer support throughout essentially the most tough and difficult years of the pandemic.
In keeping with a press release issued in Accra yesterday by the administration of Ghana Airports Firm Restricted (GACL), the awards organised by the Airports Council Worldwide (ACI) noticed KIA profitable 3 times from the “Finest Airport by Measurement and Area”(2-5 million passengers per yr in Africa) class.
“Kotoka Worldwide Airport has consecutively obtained the Airport Service High quality Awards for a similar class in 2019 and 2020,” it stated.
The ACI World Director Common, Luis Felipe de Olivera, defined that the winners of the awards mirrored Buyer Expertise Management.
“After a second yr of the pandemic, this yr’s ASQ Award winners are particularly reflective of Buyer Expertise Management throughout essentially the most difficult time in our sector’s historical past. We’re exceedingly happy with their stellar management in delivering the perfect buyer expertise,” he added.
Mr Olivera additionally introduced that ACI in partnership with Amadeus, would have a good time the 2021 ASQ winners at an awards ceremony on September 14, 2022 in Krakow, Poland through the ASQ Discussion board & ACI Buyer Expertise International Summit.
Receiving the award, the Managing Director of GACL, Ms Pamela Djamson-Tettey, indicated that KIA deemed it as an honour to win the ASQ awards for the third time.
“It’s certainly a testomony of the dedication and tireless efforts of workers and stakeholders on the airport,” she stated.
Ms Djamson-Tettey promised to collectively use the success story as a launch pad to rally round their mission of offering World-Class Airport Amenities and Companies for the advantage of stakeholders.
“This award will undoubtedly spur us on to work even more durable to repeatedly improve passenger expertise at our airports. We stay deeply dedicated to prioritising superior buyer expertise and can proceed to harness efforts and sources to make the passenger journey a pleasing one,” she added.
The Airport Service High quality Award programme is a world’s main Airport Buyer Expertise Measurement and Benchmarking programme.
“The ASQ Departures Programme measures Passenger Satisfaction on departure throughout 34 Key Efficiency Indicators. Greater than half of the world’s travellers go by means of an ASQ Airport, of which the Kotoka Worldwide Airport is a member,” the assertion concluded.
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