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The promise of expertise to advance and meaningfully enhance folks’s lives has by no means been larger. That’s the reason we’re extremely excited that Microsoft + Nuance have joined forces as one group. As a pioneer in conversational AI and ambient intelligence, Nuance combines the ability of cutting-edge expertise and deep area experience throughout an array of industries – together with healthcare, monetary companies, telecommunications, retail, amongst others – to design progressive options that amplify human intelligence and revolutionize how folks work together with expertise, to allow them to be their greatest selves. Nuance’s world-class expertise has earned them a market-leading repute as greater than 77% of U.S. hospitals and 550,000 healthcare clinicians worldwide, in addition to 19 out of 20 of the world’s prime monetary establishments, and 85% of the Fortune 100 belief their options to ship superior outcomes day by day — whether or not it’s medical documentation that writes itself to assist cut back doctor burnout by as much as 70%, cloud-based medical imaging options that cut back pointless duplicate imaging scans by 40%, voice and behavioral biometrics capabilities that save organizations billions of {dollars} in fraud financial savings, or digital engagement options that end in an 85% enhance in buyer satisfaction.
Now, united by our shared function, Microsoft + Nuance will work collectively to construct upon these newest AI, digital and cloud developments to create options that rework how we – as international residents – work, store, financial institution, interact and obtain care. With a steadfast concentrate on delivering world-class companies, we are going to proceed to concentrate on serving to our clients remedy their greatest challenges, speed up their enterprise outcomes and amplify their impression.
United by a daring imaginative and prescient and cutting-edge innovation
One of many driving forces that introduced Microsoft + Nuance collectively is our daring imaginative and prescient and shared ardour for creating assistive applied sciences that seamlessly combine into the best way folks work, join with each other and have interaction with the digital world round them. The mix of our longstanding partnership, the camaraderie and alignment between our groups, and the complementary nature of our cutting-edge portfolios, have made it abundantly clear that Microsoft + Nuance are higher collectively.
We’re uniting at a time when the industries we serve are going through the pressures of speedy digital transformation, and conversational AI, ambient intelligence and safe cloud connectivity are important to fixing their most urgent challenges. By combining Nuance’s best-in-class conversational AI and ambient intelligence, which have been developed with years of {industry} data and domain-specific experience, with Microsoft’s best-in-class cloud infrastructure famend for its international scale, world-class safety, highly effective compute capabilities, and first-of-their-kind industry-specific clouds, we can ship even higher options that assist our clients obtain necessary outcomes and redefine success.
Fixing industries’ greatest challenges
Equally necessary is our dedication to listening to and deeply understanding our clients’ particular wants and utilizing their steerage and suggestions to repeatedly evolve our options and applied sciences to ship one of the best experiences and outcomes. Now, greater than ever, organizations all over the world are going through unprecedented and evolving headwinds, starting from intensified shopper expectations and safety threats, to staffing shortages, to all-time excessive ranges of clinician burnout in healthcare. Collectively, and in partnership with our clients, Microsoft + Nuance will advance the state-of-the-art to handle these urgent points and create seamless digital experiences that drive significant outcomes.
As an example, Microsoft’s current Work Development Index Particular Report discovered that many frontline healthcare employees are at an inflection level and are contemplating a job change, a number one indication that the {industry} may quickly be going through crucial expertise gaps and staffing shortages. Nonetheless, outcomes additionally present that just about half (48%) of respondents stated that higher tech on the job would considerably assist ease the repeatedly mounting pressures. Microsoft + Nuance are uniquely positioned to handle these points. Our applied sciences are designed to enhance affected person experiences and assist for clinicians with automated medical documentation, larger flexibility in delivering care by means of telehealth functions, and superior options designed for earlier detection and remedy of illness. Collectively, we are going to bridge silos of healthcare information and join imaging stakeholders in an effort to facilitate the usage of AI to tell precision diagnostics and therapeutics, enhance doctor and care group effectivity and decrease total healthcare prices.
Equally, organizations in monetary companies, telecommunications, retail, healthcare and different industries should meet more and more heightened expectations for easy, customized experiences whereas managing agent effectivity, attrition and value controls. Uniting our firms permits us to carry collectively Nuance’s contact middle options and in depth experience supporting main enterprises with Microsoft applied sciences, similar to Dynamics 365 Buyer Service, and the dimensions and safety of the Microsoft Cloud. The consequence shall be a world-class platform, deep vertical intelligence and experience, and an in depth associate ecosystem which can be designed to positively rework the way forward for buyer engagement and affected person care. With this highly effective mixture, we are going to set a brand new imaginative and prescient for the trendy buyer engagement middle, the place we’re capable of improve and automate all touchpoints throughout the client journey, all whereas creating customized experiences, enhancing agent productiveness, safeguarding buyer interactions, and optimizing agile operations to decrease prices, enhance income, facilitate buyer acquisition and forestall fraud.
Accelerating enterprise outcomes
Know-how is just pretty much as good because the outcomes it delivers, and the true energy of AI lies in its means to speed up significant outcomes. Microsoft + Nuance will proceed to ship options with highly effective, outcomes-focused AI and sturdy safety that assist shorten time to market, improve accuracy, automate administrative duties and amplify our clients’ means to assist others. Actually, we’ve been efficiently utilizing this mannequin since 2019, with our joint work to revolutionize the patient-physician expertise with the Nuance Dragon Ambient eXperience (Nuance DAX). Well being techniques within the U.S. at this time are actually leveraging Nuance DAX to dramatically cut back clinicians’ administrative workloads, permitting them to spend extra time with sufferers and fewer time on documentation, which might in the end produce higher affected person and monetary outcomes. However really, that is just the start: We’re dedicated to innovating new and cutting-edge AI options that assist make healthcare extra private, reasonably priced, efficient and accessible, whereas additionally persevering with to enhance the affected person and clinician expertise.
“The Nuance DAX answer will really rework how our physicians interact with sufferers. It addresses the industry-wide drawback of doctor burnout from administrative overload whereas rising each doctor and affected person satisfaction. DAX is a real differentiator and one which we’re sure will draw prime expertise to our group.”
“I can now, for nearly any go to, stroll into an examination room, sit down, activate DAX, after which actually sit again, look my sufferers within the eye and have a significant dialog.”
We can even proceed to assist organizations in monetary companies, telco, retail, and different industries rework their shopper experiences and switch the digital contact middle of the longer term into an on a regular basis actuality. By combining our state-of-the-art biometric safety, digital assistants, chatbots, clever omnichannel buyer and agent engagement options, and industry-specific cloud platforms, we are going to assist organizations keep on the forefront of buyer expertise — empowering shoppers and types alike, with intelligence from first contact to decision, all whereas rising income and buyer satisfaction, and decreasing prices.
Amplifying impression
Innovation is on the coronary heart of how we function and create optimistic outcomes for our clients. We all know that it’s crucial that expertise drives real-world outcomes and positively amplifies organizations’ impression and their means to enhance the lives of others. We additionally know that progressive options grow to be really highly effective once they scale and are accessible anytime, anyplace on a safe and compliant platform — and that is an space that we’re very enthusiastic about as we glance forward. Microsoft + Nuance, together with our expansive community of companions, are a drive multiplier and by working collectively we can ship even higher outcomes for these we serve. Aspect-by-side, we are going to proceed to relentlessly pursue technological developments that produce lasting and scalable advantages for our clients, and we are going to put money into options and packages that improve our companions’ capabilities and strengths. However these aren’t simply phrases: we’re already utilizing enter from our clients and companions to tell our strategic plans and to guage how our mixed portfolio and applied sciences may help them amplify their impression much more.
An necessary facet of serving to our clients and companions amplify their impression is thru dependable, reliable and customized service and assist. Relaxation assured we stay fiercely dedicated to sustaining continuity of service and the identical buyer touchpoints. Moreover, we are going to proceed to uphold our excessive requirements round information privateness, safety and compliance. Each of our organizations have prided ourselves on these shared values and philosophies, and we are going to proceed to uphold them now and sooner or later.
Our groups are the bedrock of our success
Whereas the chance forward of us is each thrilling and expansive, none of this shall be potential with out bringing our extremely proficient, passionate, and devoted staff collectively. Each Microsoft + Nuance imagine within the energy of tradition as an accelerant for innovation. And relating to our imaginative and prescient, tradition and values, we have now vital alignment. We are going to proceed to advance our shared function by considering massive, staying centered on our clients, striving for excellence in all we do and studying from each other and people we serve. By combining our data and insights to develop the artwork of the potential, we are able to endlessly change and enhance the best way folks work together with each other and the digital world round them.
Microsoft + Nuance share a daring, highly effective and transformative imaginative and prescient: to empower each individual and each group on the planet to attain extra. At present, we start the journey to carry that imaginative and prescient into actuality, combining Nuance’s best-in-class conversational AI and ambient intelligence with the dimensions and safety of the Microsoft Cloud. Collectively, we are going to put superior AI options into the palms of execs in all places to drive higher decision-making, create extra significant connections and assist produce tangible, lasting outcomes.
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